Gardeners Gunnersbury Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Gunnersbury provides gardening and related outdoor services to residential and commercial customers in the United Kingdom. By making a booking, accepting a quotation, or allowing our operatives to start work at your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below.

Client means the person, business, or organisation requesting or receiving services from Gardeners Gunnersbury.

Company means Gardeners Gunnersbury, including its employees, subcontractors, and authorised representatives.

Services means any gardening, grounds maintenance, lawn care, hedge cutting, planting, clearance, or related outdoor work provided by the Company.

Premises means the garden, land, or property at which the Services are to be carried out.

Agreement means the contract between the Client and the Company incorporating these Terms and Conditions and any written quotation, schedule, or confirmation of booking.

2. Scope of Services

The Company provides a range of gardening and outdoor maintenance services, including but not limited to routine garden maintenance, lawn mowing, hedge trimming, weeding, pruning, planting, garden tidy ups, and garden clearance. The specific Services to be carried out will be confirmed in writing via quotation or booking confirmation, or agreed with the Client on site before work commences.

Where Services are ongoing, such as regular maintenance visits, the frequency, approximate duration, and general scope of work will be agreed in advance. The Company reserves the right to adjust the time spent on site where necessary to reflect seasonal growth, weather conditions, access limitations, or safety considerations, while still acting reasonably and in the best interests of the garden.

3. Booking Process

The Client may request a booking or quotation by telephone, online form, or other method made available by the Company. Any quotation given is an estimate based on the information supplied by the Client and may be subject to change following a site visit or once work has started and the full condition of the Premises is apparent.

Bookings are confirmed only when the Company has provided a written or verbal confirmation and, where required, the Client has accepted the quotation or paid any deposit requested. The Company reserves the right to refuse or cancel any booking at its discretion, for example where access is unsafe or where the work requested is beyond the Companys professional capabilities or resources.

For larger or more complex projects, the Company may require a site visit before confirming a final quotation. Any additional work requested by the Client during or after the visit may be subject to further charges, which will be agreed as far as reasonably possible before being undertaken.

4. Access and Client Responsibilities

The Client is responsible for ensuring that the Company has safe and adequate access to the Premises for the duration of the visit. This includes providing access to gates, driveways, and any areas where Services are to be performed. If access is not available at the scheduled time, and the Company is unable to carry out the work, a call out or cancellation fee may apply.

The Client must inform the Company of any known hazards at the Premises, including uneven ground, hidden obstructions, ponds, water features, weak structures, or underground services such as cables and pipes that could reasonably affect the safety of the Companys operatives or the performance of the Services.

The Client is responsible for securing pets, children, and other occupants away from the immediate work area while Services are being delivered, to ensure safety and avoid disruption.

5. Pricing, Quotations, and Payments

All prices are stated in pounds sterling and are exclusive or inclusive of VAT where applicable, as clearly indicated at the time of quotation. Quotations are normally valid for a limited period specified by the Company. If no period is specified, quotations will be valid for 30 days from the date of issue, after which the Company may revise the price.

Unless otherwise agreed, routine maintenance work may be charged on an hourly or per visit basis, while one off projects, garden clearances, or landscaping style works may be priced by quotation. If the condition of the garden is significantly different from that described by the Client at the time of quotation, the Company may adjust the price accordingly, but will always seek to agree any change with the Client before proceeding.

Payment terms will be communicated at the time of booking or quotation. The Company may require payment on completion of the visit, payment in advance, or payment within a specified number of days from the date of invoice. For larger projects, a deposit or staged payments may be required. Failure to pay in accordance with the agreed terms may result in suspension or cancellation of Services and the application of late payment charges at the maximum rate permitted by law.

6. Cancellations and Rescheduling

The Client may cancel or reschedule a booking by giving the notice required by the Company at the time of booking. As a general guideline, the Company requests at least 24 to 48 hours notice for cancellations or rescheduling of routine visits. For larger works or full day bookings, a longer notice period may be required and will be advised when confirming the booking.

If the Client cancels or reschedules with insufficient notice, the Company reserves the right to charge a reasonable cancellation fee, which may reflect time already spent on planning, travel costs, or loss of allocated booking time that cannot be rebooked.

The Company may need to cancel or reschedule Services due to adverse weather conditions, staff illness, safety concerns, or other circumstances beyond its control. In such cases, the Company will notify the Client as soon as reasonably practicable and will seek to arrange an alternative date or time. The Company will not be liable for any loss or inconvenience arising from such cancellations or rescheduling, provided that it acts reasonably and attempts to minimise disruption.

7. Health and Safety

The Company is committed to working safely and in accordance with applicable health and safety legislation and good practice. The Company reserves the right to refuse or suspend work if, in its reasonable opinion, conditions at the Premises present an unacceptable risk to the safety of personnel or others, or where necessary equipment cannot be operated safely.

The Client must not request the Company to undertake any task that is unsafe, illegal, or outside the Companys professional competence. The Company may decline such requests or propose alternative solutions where appropriate.

8. Garden Waste and Waste Regulations

Gardeners Gunnersbury will handle green waste in accordance with applicable UK waste regulations. Unless specifically included in the quotation or booking, the standard Service does not automatically include removal of waste from the Premises. In many cases, waste can be neatly bagged or stacked for the Clients own disposal through local authority garden waste schemes or composting.

Where the Client requests waste removal, an additional charge may apply, which will be explained in advance as far as possible. Some materials, such as soil, rubble, tree trunks, or large volumes of cuttings, may incur higher disposal costs or require specialist removal methods. The Company will comply with legal requirements regarding transport and disposal of waste, and will not leave waste in any location where it would be unlawful or inappropriate to do so.

The Client must not ask the Company to dispose of hazardous or controlled waste, including chemicals, asbestos, or contaminated materials. The Company reserves the right to refuse removal of any such materials and may recommend specialist contractors where necessary.

9. Property Damage and Liability

The Company will exercise reasonable care and skill in providing the Services. While every effort is made to avoid damage, normal gardening work necessarily involves the use of tools and machinery, and some minor disturbance to soil, plants, or surfaces may occur. The Client accepts that certain risks are inherent in gardening and outdoor maintenance.

If the Company causes damage to the Clients property through negligence, the Company will, at its discretion, repair the damage, replace the item, or offer fair compensation, subject to the limitations of liability set out in these Terms and Conditions. The Client must notify the Company of any alleged damage as soon as reasonably practicable and, in any event, within 7 days of becoming aware of the issue, providing reasonable details and evidence.

The Company will not be liable for any pre existing damage, structural defects, or weaknesses at the Premises, nor for any issues arising from circumstances outside its control, such as extreme weather, pests, diseases, or subsidence. The Company is not responsible for damage or loss resulting from instructions given by the Client that the Company has advised against, or from the Clients failure to follow aftercare guidance or maintenance recommendations.

10. Limitations of Liability

Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot lawfully be excluded or limited.

Subject to the above, the Companys total liability to the Client arising out of or in connection with the Services shall be limited to the total price paid or payable for the specific visit or project during which the event giving rise to the claim occurred. The Company shall not be liable for any indirect, consequential, or purely economic loss, including loss of profit, loss of use, or loss of enjoyment, arising out of or in connection with the Services.

The Client is responsible for ensuring that any particularly valuable or fragile items within or near the work area are removed or clearly identified before work begins. The Company shall not be liable for damage to items it could not reasonably know were at risk.

11. Plants, Lawns, and Living Materials

Gardens and outdoor spaces are living environments subject to weather, pests, diseases, and the natural variability of plants and turf. While the Company will use reasonable skill and care in its work and may provide general advice on plant selection and care, it cannot guarantee the long term survival or performance of plants, lawns, or other living materials once the visit is complete.

Any plant guarantees or specific performance assurances will only apply where expressly stated in writing and will be subject to the Client following all recommended watering, feeding, and maintenance instructions. The Company will not be responsible for failures resulting from drought, flooding, frost, neglect, misuse, or unauthorised treatments or alterations carried out after the work is completed.

12. Complaints and Service Quality

The Company aims to provide a high standard of service at all times. If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as practicable, and ideally within 48 hours of the visit, so that any concerns can be addressed promptly.

The Company will investigate complaints in good faith and, where appropriate, may offer to revisit the Premises to review the work, make reasonable adjustments, or provide an explanation. Any remedies offered will be at the Companys discretion and in line with applicable consumer protection law.

13. Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control. These may include, but are not limited to, severe weather, flooding, storms, strikes, industrial disputes, accidents, fire, acts of government, or interruption to utilities or transport networks.

14. Amendments to Terms and Conditions

The Company may revise these Terms and Conditions from time to time to reflect changes in law, best practice, or the nature of the Services offered. The most recent version will apply to new bookings and to ongoing Services where reasonably notified to the Client. Continued use of the Companys Services after notification of changes will constitute acceptance of the updated Terms and Conditions.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any non contractual obligations arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or their subject matter or formation.

By arranging a booking or allowing work to commence at your Premises, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions as the basis for the provision of gardening services by Gardeners Gunnersbury.