Terms and Conditions for Gardeners Gunnersbury

These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Gunnersbury. They are intended to create a clear understanding between the customer and the service provider, covering the booking process, payment arrangements, cancellations, liability, waste handling and the legal rules that apply in the UK. By requesting any service, the customer agrees to these terms, so it is important to read them carefully before confirming a booking.

Gardeners Gunnersbury offers domestic and light commercial gardening work, including maintenance, clearance and related outdoor services. These terms apply to all work arranged through our standard service process, whether the service is one-off or recurring. They are written to be fair, practical and consistent with UK consumer and waste legislation, and they should be read together with any written estimate, quotation or job confirmation supplied before work begins.

If any part of these terms is unclear, the customer should raise the issue before the appointment is confirmed. Once a booking is accepted, the customer acknowledges that the agreed work, price basis and site conditions will govern the service delivery. Nothing in these terms removes any rights the customer may have under applicable law, including mandatory consumer protections that cannot be excluded or limited.

Booking Process

A booking with Gardeners Gunnersbury is normally made after an enquiry is received and the requested service has been reviewed. An estimate may be provided based on the information supplied by the customer, and in some cases a site visit or additional photographs may be requested before a final quotation is issued. The customer is responsible for ensuring that the information provided is accurate, complete and not misleading, particularly where access, garden size, waste volume or specific hazards may affect the work.

Once the customer accepts a quotation or estimate, a date and approximate time window will be offered subject to availability. A booking is only confirmed when it has been accepted by both parties, and may be subject to any deposit or prepayment requirement stated at the time of booking. The customer should check that the service description, date, expected duration and price basis are correct before confirmation. Any changes requested after confirmation may require a revised quotation.

Gardeners Gunnersbury may refuse, postpone or cancel a booking where the working conditions are unsafe, access is inadequate, the property differs materially from the description supplied, or the requested work falls outside the scope of the business’s services. Where practical, the customer will be informed as soon as reasonably possible and an alternative date may be offered. If the customer is not present at the agreed time and no prior arrangement has been made, the booking may be treated as a missed appointment and charges may apply in line with the cancellation rules.

Payments and Charges

All charges will be set out in the estimate, quotation or booking confirmation. Unless otherwise stated, prices are based on the work described and may be calculated by fixed fee, hourly rate, or a combination of both. Gardeners Gunnersbury may amend the price if the actual conditions differ significantly from those described in the original request, including unexpected waste volume, severe overgrowth, difficult access, hidden obstructions or additional labour required. Any material variation should be explained to the customer before extra work is undertaken whenever that is reasonably possible.

Payments are due in accordance with the terms stated at the point of booking or on the invoice. Where a deposit is requested, it may be used to secure the appointment and may be non-refundable if the customer cancels late or fails to provide access. Unless otherwise agreed, invoices are payable immediately upon completion of the work or within the period specified on the invoice. Late payment may result in suspension of further services, administrative charges where lawful, and recovery action for unpaid sums.

Gardeners Gunnersbury accepts that customers may wish to query an invoice in good faith. Any billing issue should be raised promptly and supported by relevant details. Disputed amounts do not excuse payment of any undisputed balance. If materials are purchased on the customer’s behalf, the customer may be required to reimburse those costs in addition to labour, and any such purchases remain subject to the agreed price limit or prior approval.

Discounts, promotional offers or special rates may be withdrawn or altered at any time before booking confirmation. Any price estimate is based on the information available at that time and is not a fixed offer unless expressly stated. If the customer requests changes to the scope of work once the job has started, additional time and costs may be charged. For avoidance of doubt, Gardeners Gunnersbury is not obliged to carry out unpaid extra work simply because it is related to the original service.

Cancellations, Rescheduling and Access

Customers may cancel or reschedule a booking, but reasonable notice should be given. Unless a different notice period is stated at booking, cancellations made with insufficient notice may attract a charge to cover lost time, travel, reserved labour or materials already arranged. If a customer cancels after work has commenced, the full or partial agreed charge may remain payable for the work completed and any costs already incurred.

Where a booking is rescheduled, Gardeners Gunnersbury will try to accommodate an alternative date, but availability cannot be guaranteed. Repeated changes may result in the cancellation of the original booking or the requirement for a new quotation. If access is not available at the agreed time, including where gates are locked, permission has not been arranged, or the site is otherwise inaccessible, the booking may be cancelled and a call-out or wasted-journey fee may apply where lawful and reasonable.

It is the customer’s responsibility to ensure that all necessary permissions have been obtained before the appointment, including landlord, managing agent or freeholder consent where relevant. The customer should also secure pets, remove valuables from work areas, and make the team aware of any hidden risks such as broken glass, unstable surfaces, aggressive animals or underground services. Gardeners Gunnersbury may suspend work if conditions appear unsafe or if the customer’s instructions conflict with safe working practices.

Liability and Service Limitations

Gardeners Gunnersbury will take reasonable care when carrying out services, but the customer acknowledges that gardening work involves natural materials, weather conditions and variable site conditions. To the extent permitted by law, the business is not liable for loss or damage caused by pre-existing defects, unavoidable deterioration, hidden structural issues, poor maintenance history, or circumstances outside reasonable control. Liability is not excluded for death or personal injury caused by negligence, fraud, or any other matter that cannot lawfully be limited.

The customer is responsible for identifying fragile items, irrigation systems, cables, ornaments, lighting, hidden utilities and other features that may be damaged if not disclosed. If the customer asks for work to proceed in a way that is contrary to professional advice, the business may decline the instruction or require written confirmation that the customer accepts the associated risk. Any claim for damage should be reported promptly and with reasonable detail so that the matter can be assessed fairly.

Where the service includes trimming, cutting, pruning or clearance, results may vary depending on plant health, season, prior growth and the condition of the property. Gardeners Gunnersbury does not guarantee regrowth, flowering, future yield or long-term plant survival unless a specific written guarantee has been given. The business is also not responsible for indirect or consequential losses, including loss of enjoyment, loss of profit, missed opportunities or costs arising from weather delays, except where such exclusion is prohibited by law.

Nothing in these terms affects the customer’s statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations where applicable, or any other relevant UK legislation. If any service is found to have been provided with reasonable care and skill but does not meet the agreed description, the business may offer to re-perform the relevant element of work or provide another appropriate remedy where required by law.

Waste Regulations and Site Clearance

Where a job generates green waste, soil, branches, turf, packaging or other removable material, the handling and disposal of that waste will be agreed in advance where possible. Gardeners Gunnersbury operates in accordance with UK waste law, including the Environmental Protection Act 1990 and related regulations. Waste will not be fly-tipped, burned unlawfully, or disposed of in any way that would breach environmental obligations. Any waste removal service is subject to the type and volume of waste produced and may require a separate charge.

The customer must disclose in advance if the site contains waste that may be classed as controlled, hazardous or contaminated, such as chemicals, asbestos, oil, treated timber, sharps, animal waste, or materials mixed with non-green refuse. Such items may require specialist handling and may fall outside the standard service. Gardeners Gunnersbury may refuse to remove waste that cannot be lawfully transported, sorted or disposed of through permitted channels. If restricted waste is discovered during the job, work may be paused until further instructions are received.

Where waste is removed by the business, the customer authorises the transfer of that waste to an approved disposal or recycling facility, as applicable. The customer may be asked to separate waste streams if that is necessary for legal compliance or cost control. Any waste left on site after completion becomes the responsibility of the customer unless otherwise agreed in writing. The customer should not assume that all cuttings, soil or debris will be removed unless waste clearance has been expressly included in the booking.

General Legal Terms

Gardeners Gunnersbury may use subcontractors or assistants to complete work, provided that the service remains under suitable supervision and consistent with the agreed specification. The business may also make reasonable adjustments to the sequence or method of work where weather, daylight, safety or access issues require it. Any dates or times given are estimates unless expressly stated as guaranteed, and delays caused by traffic, weather or operational issues do not automatically create a right to compensation.

If any clause of these terms is found to be invalid or unenforceable, the remaining clauses will continue in full force. No failure or delay in enforcing any right will be treated as a waiver of that right. These terms may be updated from time to time, but the version in force at the time of booking will apply to that booking unless a change is required by law.

These Terms and Conditions, and any non-contractual disputes or claims arising from them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction where permitted by law. By engaging Gardeners Gunnersbury, the customer confirms that they have read, understood and accepted these terms as the basis of the service agreement.